FAQs

Top Questions about Fleet Card

This section contains answers to various commonly asked questions by our customers.
What is FleetCard Classic?

FleetCard Classic is designed for small to medium businesses managing up to 20 vehicles and is accepted at over 90% of fuel sites and over 2,200 EV charge points across Australia. It covers essentials like fuel, oil, and repairs, with optional add-ons such as tolls, roadside assistance, and EV charging. This all-in-one solution streamlines fleet management by consolidating expenses onto a single, easy-to-use card. 

Apply now here. 

What is FleetCard for Corporate?

FleetCard for Corporate is designed for larger fleets or operations with high-volume fuel needs and is accepted at over 90% of fuel sites and over 2,200 EV charge points across Australia. Enjoy custom add-ons, fleet-wide controls, exclusive discounts, telematics integration and dedicated account support. You’ll also gain access to bespoke analytics, tailored reporting, and value-added services.  

Speak to an expert here. 

How do I activate my card?

Cards are ready to use as soon as you receive them. No card activation is required, so you can take advantage of the many benefits the card offers immediately. 

Where can I use my FleetCard?

FleetCard is accepted at 90% of fuel sites across Australia. With over 6,100 fuel stations, you can fill up anywhere, whether it’s Shell, Ampol, EG, BP, United, 7/11, Liberty, and more. We’ve got you covered.  

Use the FleetCard site locator or download the FleetCard Mobile App to find your nearest fuel stations. 

     

What should I do if I can’t find an EV Charger?

If you can’t find an EV charger, use FleetCard’s site locator to access over 2,200 Chargefox charging stations nationwide. With extensive coverage, FleetCard ensures convenient charging solutions for your EV wherever you are in Australia. 

How do I complete a transaction?
  1. Locate an eligible fuel or service provider using site locator on  FleetCard website or app 
  2.  Record your odometer reading (if required) and refuel. 
  3. Go to the transaction counter and swipe your FleetCard. 
  4. Enter the odometer reading and your PIN (if set), or press “Enter” to proceed. 
What do to if your card is lost/stolen?

If you’re the account holder, you can call us on 1300 881 246 or log into your account at https://fco.fleetcard.com.au  and cancel your cardIf you are not the account holder, notify your Fleet manager / office manager immediately.   

What to do if a transaction is declined?

Contact your Fleet Manager or call Business Fuel Cards customer service on 1300 881 246. 

*New customers offer only.
^New FleetCard Rewards+ customers who've linked their FleetCard account to a Virgin Australia Business Flyer account can earn up to 110,000 bonus Velocity Points over 12 months: 10,000 bonus Points when your account remains eligible for the first 2 months; 50,000 bonus Points when you purchase 12,000 litres of eligible fuel in the first 6 months and your account remains eligible; and a further 50,000 bonus Points when your account remains eligible for months 7–12. At least one eligible fuel transaction required each month.
Eligible fuel: diesel, unleaded petrol and E10 fuel, excludes bulk fuels and LPG. New customers only (those who do not hold another FleetCard payment product account at application). Offer for applications until 7 April 2026, unless withdrawn or varied prior. Full Terms and Conditions apply. ¹Velocity Point earned per 1 litre of eligible fuel purchased using a FleetCard Rewards+ card linked to a Virgin Australia Business Flyer account and paid for in full by the relevant invoice due date. Points will be credited to your business’ linked Virgin Australia Business Flyer account after you pay your invoice in full. Eligible fuel includes diesel, unleaded petrol and E10 fuel, and excludes bulk fuels and liquefied petroleum gas (LPG). Your business must remain compliant with the FleetCard and Virgin Australia Business Flyer Offer Terms and Conditions and the FleetCard Terms and Conditions.
Choose the right fuel card

FleetCard™ Classic

Designed for small to medium operations
  • Save up to 6¢ off per litre at Shell and 3¢ off at other selected fuel partners.*

FleetCard™ Rewards⁺

Earn up to 110,000 Velocity Points over 12 months^
  • Save up to 6¢ off per litre at Shell and 3¢ off at other selected fuel partners.*
  • Earn 1 Velocity Point for every litre of fuel¹
*New customers offer only.
^New FleetCard Rewards+ customers who've linked their FleetCard account to a Virgin Australia Business Flyer account can earn up to 110,000 bonus Velocity Points over 12 months: 10,000 bonus Points when your account remains eligible for the first 2 months; 50,000 bonus Points when you purchase 12,000 litres of eligible fuel in the first 6 months and your account remains eligible; and a further 50,000 bonus Points when your account remains eligible for months 7–12. At least one eligible fuel transaction required each month.
Eligible fuel: diesel, unleaded petrol and E10 fuel, excludes bulk fuels and LPG. New customers only (those who do not hold another FleetCard payment product account at application). Offer for applications until 7 April 2026, unless withdrawn or varied prior. Full Terms and Conditions apply. ¹Velocity Point earned per 1 litre of eligible fuel purchased using a FleetCard Rewards+ card linked to a Virgin Australia Business Flyer account and paid for in full by the relevant invoice due date. Points will be credited to your business’ linked Virgin Australia Business Flyer account after you pay your invoice in full. Eligible fuel includes diesel, unleaded petrol and E10 fuel, and excludes bulk fuels and liquefied petroleum gas (LPG). Your business must remain compliant with the FleetCard and Virgin Australia Business Flyer Offer Terms and Conditions and the FleetCard Terms and Conditions.