overview

What is FleetCard™ Pay?

FleetCard have added further functionality to FleetCard Pay allowing you to process transactions online and therefore remove the need for manual vouchers.

This functionality is available to all of our merchants:

Fuel merchants

Tyres merchants

Servicing merchants

Car Wash merchants

features and Benefits

Save Money and Time Processing Transactions Online

Acceptance

FleetCard Pay can be used to process all vehicle related transactions including fuel and partner purchases.

Improved Payment Times

Transactions are received in real-time, which means faster payment processing. The transactions can be viewed online through FleetCard Pay within 24 hours.

Reduces Administration

Simply enter the transaction details and submit for approval. Approvals/declines happen in real-time.

Security

FleetCard Pay is managed through a secure HTTPS connection with a SSL certificate that is acceptable across all standard web browsers.

Frequently Asked Questions

If you require further information, please contact us here.

How do I access FleetCard Pay®?

Simply click on the login button above and enter your Username and Password.

What do I need to use FleetCard Pay®?

This service is available for all merchants, all you need is:
– PC or tablet
– Internet Access
– Web browser
– FleetCard Pay® Username and Password
– A business email address
If you are a merchant and would like to use the FleetCard Pay® service and have questions on the above please contact us at [email protected] or call 1300 881 546

How do I process a FleetCard transaction through FleetCard Pay®?

Please refer to the FleetCard Pay® User Guide, upon logging into FleetCard Pay®, for the step by step process to submit an electronic transaction via FleetCard Pay®.

When should I process a transaction?

It depends on your internal processes and how it impacts your daily operation. We suggest that you process the transaction when you have all the transaction information to process, that way you will know once submitted whether the transaction is approved or declined. If it is declined you can request another payment method from your customer.

Who do I contact if I don’t have a Username or Password?

Please contact us at [email protected] or call 1300 881 546.

If I use FleetCard Pay®, do I still need to search the online hot list?

No, this is one of the benefits of using FleetCard Pay®, all information is entered online and the transaction is approved/declined in real time.

What fields do I need to complete?

You will notice an asterisk next to all mandatory fields on the page (please refer to FleetCard Pay® User Guide for instructions).

Can I view transactions online?

Yes – this is standard functionality available through FleetCard Online.

What happens with manual vouchers?

Manual Vouchers are no longer accepted, if FleetCard Pay® is offline (i.e. your internet is impacted) please call us on Call 1300 881 546 and we can enter the transaction over the phone, while the cardholder is present.

Who can I contact if I have questions about FleetCard Pay®?