Get your questions answered on demand with Business Fuel Cards New Online Support Centre

We have launched a new online support hub to make it easier for Business Fuel Card customers to get help and information for their most common questions, whenever they need it.

We know that waiting on the phone to get your questions answered can be frustrating. Sometimes all you need is the answer to a quick question about your invoice or how to make changes to your fuel card limits.

That’s why we’ve built a new online support centre to help you get the answers you need, when you need them.

Then, if you need to speak to a person for more help, our customer service team are ready to support you via phone or email.

Answers are just a click away

To access the online support centre, simply tap or click on the ‘Support Centre’ on the Business Fuel Cards homepage.

From there, you can type your questions directly into a search bar or browse what you’re after by choosing from a wide range of categories, including:

• Account & Card Management – Using your card, controls, account maintenance, and more
• Self Service Portal – How to register, payments, reports, invoices, card management, cost centres, and more
• Invoices – Payments, fees & charges, discounts & rebates, understanding my invoice, and more
• Add-on Services – Getting the most out of your fuel cards with Roadside Assistance, Xero Integration, ecoDrive, and DriverApp
• There’s a dedicated section for merchants too, helping with questions on account management, joining our network, missing invoice payments, payment options, and more.The Customer Online Support Centre is part of a wider revamp of the website that was launched earlier this year. A reconfigured navigation architecture now offers a more logical layout of information that makes it easier to not only find the right fuel card for your business, but to make the most of your fuel cards every day.Got a question? Browse our customer online support centre now.