Welcome to the Fleet Card Frequently Asked Questions Section

This section contains answers to various commonly asked questions by our customers.

If you require further information, please contact us here.

The Blue Fleet Card is a payment card that can be used to purchase fuel. (Note that if any other items are purchased through Fleet Card at fuel station retail outlets, the transaction will automatically be declined.)

The Orange Fleet Card is a payment card used to purchase Fuel and related car maintenance for your vehicle. (Note that if any other items are purchased through Fleet Card at fuel station retail outlets, the transaction will automatically be declined.)
Any Shell or Coles Express. Use the Fleet Card Site Locator or download the ‘Fleet Card’ Mobile App to plan your trips.
Due to a strategic partnership with Viva Energy, Australia’s sole Shell licensee, Fleet Card users may obtain exclusive discounts off the pump price throughout the Shell/Coles Express network. Therefore, we encourage you to maximise our savings by using only those fuel stations.
You can still fill up at any Woolworth, BP Connect, Mobil, 7 Eleven, Liberty and Ampol fuel station and pay using your Fleet Card. Fleet Card is accepted at over 6,000 fuel stations, over 90% coverage throughout Australia. Use the Fleet Card site locator or download the ‘Fleet Card Mobile App too find your nearest fuel stations.
A card surcharge is an additional percentage that the fuel station can charge under the Reserve Bank of Australia legislation.

Who surcharges Fleet Card?

A small percentage of accepting sites

How do I find out which fuel station applies a surcharge?

Usually, there will be a display on the bowser and at the retail counter stating that Fleet Card transactions will be surcharged.

  1. Drive in, secure your vehicle and look for any surcharge notification on the bowser
  2. Note the odometer reading
  3. Fill up and proceed to transaction counter
  4. Swipe card and enter odometer reading when prompted.
  5. Sign the receipt upon completion of the transaction
  6. Retain the docket.
  7. It’s that EASY!
Notify your Fleet manager / office manager immediately.  If you’re the account holder, you can call us on 1300 881 246 or log into your account at https://fco.fleetcard.com.au/ and cancel your card.
Contact Fleet Manager or call Business Fuel Cards customer service on 1300 881 246.
Yes.  Present your Flybuys at point of purchase to earn points.
-Keep your Fleet Card clean.

-Do not bend your Fleet Card

-Do not expose your Fleet Card to magnetic surfaces

-Do not expose your Fleet Card to excessive sunlight

-Store your Fleet Card in a protective cover